PoolHelm Terms of Service

Last updated: August 6, 2026

These Terms of Service ("Terms") are a legal agreement between you ("you," "your," or "Customer") and BorderLeap LLC ("BorderLeap," "we," "us," or "our"), which operates the PoolHelm software and services ("PoolHelm" or the "Service"). By creating an account, starting a free trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using PoolHelm on behalf of a business, you represent that you are authorized to accept these Terms on that business's behalf.

Please read §3 (free trial and automatic renewal), §11 (water chemistry, dosing, and chemical handling), §12 (disclaimers), and §13 (limitation of liability) carefully. They affect what you are charged, what you are responsible for, and what you can recover from us.

1. The Service

PoolHelm is software for pool service businesses — including route planning, weather-aware scheduling, a daily briefing, service documentation, customer communication, invoicing, and related tools. PoolHelm is a business management tool. It is not a water-testing service, a chemical supplier, or a provider of professional pool-care advice. We may add, change, or remove features over time. Your subscription includes every feature in the product at your plan level, with unlimited technicians and unlimited pools for a pool-service business operating in the ordinary course (see §3), unless stated otherwise at signup.

Beta and preview features. We may label some features as beta, preview, or early access. Those features are provided as-is, may change or be withdrawn at any time, and are excluded from any commitment in these Terms.

2. Accounts

You must provide accurate account information and keep it current. You are responsible for activity under your account and for keeping your login credentials secure, including credentials you create for your technicians and staff. You must be at least 18 years old and able to enter into a binding contract. Notify us promptly at hello@poolhelm.com if you believe an account has been accessed without authorization.

3. Free Trial and Automatic Renewal — please read carefully

Free trial. New subscriptions begin with a 30-day free trial. A valid payment method (credit or debit card) is required to start the trial. You will not be charged during the 30-day trial period.

Automatic conversion to a paid subscription. Unless you cancel before your trial ends, your trial will automatically convert to a paid subscription at the end of the 30-day period, and the payment method on file will be charged the plan price you selected:

Automatic renewal and your price. Your paid subscription renews automatically at the end of each billing period (each month for monthly plans, each year for annual plans), and your payment method will be charged, until you cancel. The price you start on is the price you keep — for as long as your subscription remains active without interruption, we will not increase the recurring price of your plan. If we raise prices for new customers, your rate stays the same.

One exception, for enterprise-scale accounts. Your plan — including its unlimited technicians and unlimited pools — is designed for a pool-service business operating in the ordinary course. In the rare case that an account's usage grows to an enterprise scale that materially exceeds ordinary owner-operator and small-business use — for instance, to a point where the flat plan price is no longer reasonable relative to the third-party service costs of operating the account — we may ask you to move to a custom plan suited to that scale. We will do so only in good faith, only for genuinely outsized accounts, and only with at least 60 days' advance written notice and an opportunity to discuss options with us; if we cannot reach agreement, you may cancel before the change takes effect (see "How to cancel" below). Ordinary growth in your business never changes your price; this applies only to enterprise-scale usage.

How to cancel. You can cancel at any time from the billing settings in your PoolHelm account (or by contacting us at hello@poolhelm.com). Cancelling in your billing settings takes effect immediately and requires no phone call, no retention conversation, and no explanation. If you cancel before your free trial ends, you will not be charged. If you cancel after your subscription has started, the cancellation takes effect at the end of your current paid period; you keep access until then.

Summary of the automatic-renewal terms, for clarity. (a) Your trial lasts 30 days and requires a card. (b) At the end of the trial you will be charged $149.00 per month or $1,500.00 per year, depending on the plan you chose. (c) Your subscription renews automatically at that price and cadence until you cancel. (d) You can cancel at any time from your billing settings, and cancelling before day 30 costs you nothing. (e) We will send a reminder before your trial converts, and a receipt for each charge.

No partial refunds. Except where required by law, subscription fees already charged are non-refundable, and we do not provide prorated refunds for partial billing periods. Because you receive a 30-day free trial before any charge, we encourage you to evaluate the Service fully during the trial.

4. Billing and Payment

Subscription fees are billed through our payment processor, Stripe. You authorize us and Stripe to charge your payment method for all fees when due, including at trial conversion and at each renewal. All fees are stated in U.S. dollars and are exclusive of any taxes, which you are responsible for where applicable.

Failed payments. If a charge fails, we may retry it. If payment is not resolved, your subscription may lapse. On a lapsed or past-due subscription, your technicians retain access for a short grace period (currently 7 days), after which your organization's access becomes read-only until the payment issue is resolved. You can update your payment method at any time from your billing settings.

5. Homeowner and Customer Payments

PoolHelm lets you send your own customers hosted invoices and pay-by-card links. These payments are processed through your own connected Stripe account. The funds are yours — BorderLeap does not hold, route, or take a cut of money your customers pay you. You are solely responsible for your relationship with your customers, including the goods and services you provide, pricing, refunds, chargebacks, disputes, and any taxes. Your use of Stripe is also subject to Stripe's own agreements.

6. Referral Credits

PoolHelm may offer a referral feature that lets your customers refer new customers to your business. When enabled, a referral credit (a default of $25.00, which the account owner can adjust) may be applied to the bill of both the referring customer and the newly referred customer after the referred customer's first paid service. Referral credits are account credits only: they have no cash value, cannot be redeemed for cash, cannot reduce a bill below $0.00, and any excess does not carry forward unless stated. We may withhold or reverse credits we reasonably believe result from fraud, abuse, self-referral, or referrals between related businesses. We may modify or discontinue the referral feature at any time.

7. Your Data and Your Customers' Data

You retain ownership of the data you enter into PoolHelm, including information about your customers and their properties. You are responsible for having the necessary rights and permissions to provide that information to us and for using it lawfully, including any notices or consents required to contact your customers by email or text message.

Roles. As between you and BorderLeap, you act as the controller (or business) of your customers' personal information and we act as your processor (or service provider), processing it on your behalf and on your documented instructions to provide the Service. We will not sell your customers' personal information, and we will not use it for our own marketing. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

Confidentiality and security. We will maintain reasonable administrative, technical, and organizational safeguards designed to protect your data, and we will require our subprocessors to do the same. We will notify you without undue delay after becoming aware of a security breach affecting your data.

Export and deletion. You can export your customer, property, and pool data from the Service at any time while your subscription is active. Following termination, we will make your data available for export for a limited period as described in §15, after which we may delete it.

Aggregated and de-identified data. We may generate aggregated or de-identified statistics from use of the Service and use them to operate and improve it. Such data will not identify you, your business, or your customers, and we will not attempt to re-identify it.

8. Acceptable Use

You agree not to misuse the Service, including by: breaking the law or infringing others' rights; sending unlawful, harassing, or unsolicited messages; attempting to access accounts or data that are not yours; probing, scanning, or interfering with the Service's security or infrastructure; reverse-engineering or copying the Service except as permitted by law; introducing malicious code; or reselling the Service without our permission. Messaging features are also subject to our Messaging Policy.

9. Intellectual Property

The Service, including its software, design, and content (excluding your data), is owned by BorderLeap and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved.

Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, worldwide, royalty-free right to use them without restriction or obligation to you. We will not identify you as the source in marketing without your permission.

10. Third-Party Services

The Service relies on third-party providers (for example, Stripe for payments, and mapping, weather, email, and hosting providers) and may link to third-party sites. We are not responsible for third-party services, and your use of them may be governed by their own terms. Interruptions, errors, or changes in a third-party service may affect the Service, including the accuracy or availability of weather, mapping, and routing outputs.

11. Water Chemistry, Dosing, and Chemical Handling — please read carefully

PoolHelm calculates suggestions from information you provide. Recommended chemical amounts are produced from data you and your technicians supply and configure — water test readings entered in the field, the pool volume recorded for that body of water, the chemical products and concentrations you set up, and the dosing formulas you choose and may edit. We do not test water, verify readings, measure pools, inspect equipment, or handle chemicals.

Every dosing figure is an estimate for guidance only. It is not a prescription, not a professional recommendation, and not a substitute for the judgment of a trained pool service professional. Water chemistry depends on conditions PoolHelm cannot observe, including actual water volume, water temperature, bather load, sunlight, the true concentration and age of the product in your hand, and the interaction between chemicals already added.

Manufacturer instructions control. You must follow the product label and Safety Data Sheet for every chemical you use. If anything PoolHelm displays conflicts with the manufacturer's directions, the manufacturer's directions govern.

You are responsible for:

Pool and spa chemicals are dangerous. They can cause chemical burns, eye and respiratory injury, fire, and the release of toxic gas if combined improperly. Never add a chemical to water that people will enter on the basis of a PoolHelm recommendation alone.

You agree that PoolHelm's chemistry and dosing outputs are informational only, that you and your technicians retain sole responsibility for every chemical decision and every chemical addition, and that, to the fullest extent permitted by law, BorderLeap is not liable for injury, illness, death, property damage, remediation cost, or other loss arising out of water chemistry decisions, chemical additions, or chemical handling — including where a PoolHelm calculation, range, formula, or recommendation was inaccurate, incomplete, or unavailable.

Nothing in this section limits any liability that cannot be limited or excluded under applicable law.

12. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that weather, routing, or other informational outputs will be accurate or complete. PoolHelm surfaces information and recommendations to help you make decisions; you are responsible for the decisions you make and the actions you take.

Weather forecasts, storm timing, drive times, arrival estimates, and route sequences are predictions produced from third-party data. They will sometimes be wrong. Do not rely on them for safety-critical decisions.

Chemistry ranges, dosing calculations, and treatment recommendations are subject to §11 ("Water Chemistry, Dosing, and Chemical Handling") above, which controls in the event of any conflict.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, BorderLeap will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve (12) months before the event giving rise to the liability.

Nothing in this section limits any liability that cannot be limited or excluded under applicable law, including liability for fraud, for gross negligence or willful misconduct where such limitation is not permitted, or for death or personal injury where such limitation is not permitted.

14. Indemnification

You agree to indemnify and hold BorderLeap harmless from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your data, your relationships and communications with your customers, any chemical handling, dosing, or water treatment performed by you or anyone acting on your behalf, and any resulting injury, illness, or property damage, or your violation of these Terms or applicable law.

We will notify you of any claim for which we seek indemnification and give you reasonable control of the defense, provided that you may not settle a claim in a way that imposes an obligation on us without our written consent.

15. Suspension and Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you violate these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. Where practical and lawful, we will give you notice and an opportunity to cure before suspending an account for a curable breach.

On termination, your right to use the Service ends. We will make your data available for export for at least 30 days after termination, after which we may delete it in the ordinary course, subject to backups and any legal retention obligation.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or in-app notice) at least 14 days before they take effect, unless a change must take effect sooner for legal or security reasons. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not accept a material change, your remedy is to cancel before it takes effect.

Material change — August 6, 2026. We added §11 ("Water Chemistry, Dosing, and Chemical Handling"), which sets out that PoolHelm's chemical dosing figures are estimates for guidance only and that you and your technicians remain responsible for every chemical decision. We also named chemical handling explicitly in §14 (Indemnification), clarified in §1 that PoolHelm is not a water-testing service, a chemical supplier, or a provider of professional pool-care advice, and added §7 data-role, security, and export commitments plus a general-provisions section.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the state and federal courts located in Gregg County, Texas, and you and BorderLeap consent to that jurisdiction, except that either party may seek injunctive relief where appropriate.

Talk to us first. Before filing a claim, you agree to contact us at hello@poolhelm.com with a short description of the dispute and to give us 30 days to try to resolve it informally. We will do the same. Most problems are faster to fix this way, and this step does not shorten any limitation period.

18. General

Assignment. You may not assign these Terms without our written consent, except to a successor of your business by merger or sale of substantially all assets, with notice to us. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with our Privacy Policy and Messaging Policy, are the entire agreement between you and BorderLeap about the Service, and replace any earlier agreements or understandings on the subject.

Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the rest of the Terms remain in effect.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Force majeure. Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, including natural disasters, severe weather, power or internet failures, third-party service outages, labor disputes, or government action. This does not excuse your obligation to pay amounts already due.

Notices. We may send you notices by email to the address on your account, or by in-app notice. You may send us notices at hello@poolhelm.com or at the mailing address in §19. It is your responsibility to keep your account email current.

Survival. Sections that by their nature should survive termination will survive, including §7 (data), §9 (intellectual property), §11 (chemistry and chemical handling), §12 (disclaimers), §13 (limitation of liability), §14 (indemnification), §17 (governing law and disputes), and this §18.

Relationship of the parties. You and BorderLeap are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship, and neither party may bind the other.

Headings. Section headings are for convenience only and do not affect interpretation.

19. Contact

BorderLeap LLC 1100 Lovers Ln, Longview, TX 75604 Email: hello@poolhelm.com