PoolHelm Messaging Policy
Last updated: July 12, 2026
PoolHelm is software used by pool service businesses to operate their day-to-day work. One of the things PoolHelm lets a pool business do is send transactional text messages to their customers about their pool service — weather rescheduling, service completion, and invoice delivery. This page explains how that works for anyone receiving those messages.
Summary
- How you opt in: Your pool service business adds your phone number to your customer record and captures your explicit consent to receive SMS — typically via a signed service agreement, an SMS consent checkbox on the customer intake form, or recorded verbal consent during phone intake.
- What you'll receive: Transactional service notifications only — weather rescheduling (including when your service is back on), service completion, and invoice delivery with a payment link. No marketing.
- How often: Typically 2–10 messages per month, depending on your service schedule and the weather.
- Stop receiving messages: Reply STOP at any time. Reply HELP for help.
- Msg & data rates may apply. Standard message and data rates from your mobile carrier may apply.
Who is sending the messages
Your local pool service business is the sender. PoolHelm is the software they use to send the message; Twilio is the carrier infrastructure that delivers it. Each message is sent under your pool service business's name, not "PoolHelm."
What you can expect to receive
Messages are transactional and tied to the pool service your business provides you. These are the only kinds of text messages PoolHelm sends, and each one is sent under your pool business's name:
- Weather rescheduling — "Acme Pool Care: Today's pool service at 123 Main St is being rescheduled due to weather. We'll confirm your next visit as soon as conditions improve."
- Service back on (after a weather hold clears) — "Acme Pool Care: Good news — your pool service at 123 Main St is back on for today."
- Service completion — "Acme Pool Care: Today's pool service at 123 Main St is complete. Your service report is on its way."
- Invoice delivery — "Acme Pool Care: Invoice INV-1042 for $145.00 is ready. View and pay: https://pay.example.com/i/abc123"
The very first message you receive from a business also carries this one-time notice: "Msg&data rates may apply. Reply STOP to opt out, HELP for help." You will not receive marketing messages through PoolHelm.
Frequency
Frequency depends on your service schedule and the weather. Most customers receive between 2 and 10 messages per month.
Cost
Msg & data rates may apply. Standard message and data rates from your mobile carrier may apply to messages you receive from PoolHelm. PoolHelm does not bill you directly for SMS; check with your mobile carrier for any charges that may apply.
How you opt in
Opt-in is captured by your pool service business at the time you become their customer. Typical methods include:
- Signing a service agreement that contains SMS consent language
- Checking an SMS consent box on a customer intake form (paper or digital)
- Giving verbal consent during a phone intake call, which the business records on your customer record with a timestamp
You will not receive PoolHelm-routed SMS unless your pool service business has marked SMS consent on your customer record. If you don't remember consenting, or you'd like SMS turned off, contact your pool service business directly, or reply STOP to any PoolHelm-routed message.
How to opt out
Reply STOP to any PoolHelm-routed message. You'll receive a confirmation, and no further SMS will be sent to you from that business through PoolHelm. To resume messages later, reply START.
How to get help
Reply HELP to any PoolHelm-routed message. You can also contact your pool service business directly.
Privacy and Terms
- Privacy Policy — how PoolHelm handles personal information, including phone-number data
- Terms of Service — full terms governing use of PoolHelm
Contact
messaging@poolhelm.com BorderLeap LLC, attn: PoolHelm 1100 Lovers Ln Longview, TX 75604